topic Re: Sim card, my sim card has stopped working how do l get a replacement quickly in SIM cards & Porting

Sim card, my sim card has stopped working how do l get a replacement quickly

GeorgeMcC — Sun, 16 Oct 2022 15:01:08 GMT

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

XRaySpeX — Sun, 16 Oct 2022 15:17:48 GMT

Why's it stopped working? If it's been disabled, a replacement SIM will be the same.

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

Schockwave — Sun, 16 Oct 2022 16:08:12 GMT

@GeorgeMcC , if your SIM card has stopped working, the quickest way, would be to go to an EE store to get a replacement, otherwise you would have to order a replacement SIM card, which usually takes anything up to 5 working days, as it is sent via second class post.

Have you taken your SIM card out and given it a wipe? You have not given much to go on here, whether you are on pay as you go or contract.

If pay as you go, how long is it since you made a chargeable call or text?

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

Olive18 — Tue, 10 Jan 2023 18:52:02 GMT

How do I order a replacement SIM card please? I have a new mobile phone and the old one does not fit (it's too small)

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

XRaySpeX — Tue, 10 Jan 2023 19:16:10 GMT

@Olive18 : Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

Shelly1218 — Sat, 09 Dec 2023 12:44:02 GMT

I'm very unwell and need contact with my family I'm worried but this how can I resolve it

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

James_B — Sat, 09 Dec 2023 12:47:12 GMT

Hi @Shelly1218,

I'm sorry to hear you're unwell.

What problems are you experiencing with your phone?

James

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

Shelly1218 — Sat, 09 Dec 2023 13:26:36 GMT

Why can't I make or receive calls & text sim saying not connected to network?

Re: Sim card, my sim card has stopped working how do l get a replacement quickly

James_B — Sat, 09 Dec 2023 14:08:55 GMT

Are you using a pay as you go or pay monthly plan @Shelly1218?

Are you only having this problem in one location or everywhere?

James