topic Changeover from BT via upgrade in SIM cards & Porting

Changeover from BT via upgrade

Charley46 — Fri, 14 Oct 2022 15:17:14 GMT

I’ve just upgraded my iPhone and in the process changed from BT to EE.

I was sent a ‘temporary’ SIM which I loaded in the new phone. I had requested a number transfer from my old phone. I was advised this would typically take 1 working day & that I would get a text message confirming when it happened. It is now 48 hrs on and no text message!
Strangely, if I phone my chosen ( old number), both phones ring, but if I ring out from my new phone, it still shows the temporary number. What next..

Re: Changeover from BT via upgrade

Schockwave — Fri, 14 Oct 2022 17:04:09 GMT

Hello @Charley46 ,

Welcome to the community,

You did get a PAC code from BT to give to EE.

Have you rebooted your phone?

It indeed it sounds like the transfer has not been completed.

Unfortunately nothing will happen over the weekend, but it could still complete this evening, otherwise I would suggest ringing customer service and see what they have to say.