topic Re: Moved my number to another phone network but wanting to keep my ee contract in SIM cards & Porting

Moved my number to another phone network but wanting to keep my ee contract

Sineadmac — Thu, 13 Oct 2022 20:26:51 GMT

I have recently got a new phone with a different network and moved my number over but didn’t realise that it would cancel my ee contact, would I be able to keep my contract but get a new sim and number with it instead of having to pay a leaving fee

Re: Moved my number to another phone network but wanting to keep my ee contract

XRaySpeX — Thu, 13 Oct 2022 21:57:32 GMT

No, the very action of porting your no. to another cancels your contract. There is no option to move your contract to another EE no.

Re: Moved my number to another phone network but wanting to keep my ee contract

Sineadmac — Fri, 14 Oct 2022 10:39:14 GMT

Would I be able to move my number back to open the contract again

Re: Moved my number to another phone network but wanting to keep my ee contract

Christopher_G — Fri, 14 Oct 2022 12:28:42 GMT

Hi @Sineadmac

You will need to speak to our Mobile Care team and your new provider to try and work this out.

Chris

Re: Moved my number to another phone network but wanting to keep my ee contract

XRaySpeX — Fri, 14 Oct 2022 13:38:06 GMT

Yes, but as a brand-new contract with a full contract term. You can't expect to resume a part-term cancelled contract where it left off.

Re: Moved my number to another phone network but wanting to keep my ee contract

Sineadmac — Sun, 23 Oct 2022 11:52:48 GMT

How do I reapply for a cancelled account. I have contacted a member from ee and they said to reapply for the account and that I could do it online but I’m not sure where I would find it

Re: Moved my number to another phone network but wanting to keep my ee contract

XRaySpeX — Sun, 23 Oct 2022 12:07:17 GMT

@Sineadmac : Once you've cancelled your contract you cannot restart it. You would need to take out a new full term contract.