topic Re: Please help me I’ve deleted my esim and it appears I’ve deleted my actual sim in SIM cards & Porting

Please help me I’ve deleted my esim and it appears I’ve deleted my actual sim

Chatterbox1969 — Wed, 12 Oct 2022 21:01:15 GMT

Please can someone help me I have tried setting up my new iPhone 13 and activated some e-sim thing…then I transferred it to my new iPhone from my iPhone 11.

the new iPhone 13nappearsed to have two sims so I deleted the esim on both devices and now my actual sim doesn’t work it says no service….? What can I do please

Re: Please help me I’ve deleted my esim and it appears I’ve deleted my actual sim

Christopher_G — Thu, 13 Oct 2022 07:17:06 GMT

Hi @Chatterbox1969

Do you want to use an eSIM or a normal SIM going forward?

Chris

Re: Please help me I’ve deleted my esim and it appears I’ve deleted my actual sim

SanaSaeed — Fri, 16 Dec 2022 20:22:17 GMT

Please can you help me. I have done the same and want a normal sim going forward

Re: Please help me I’ve deleted my esim and it appears I’ve deleted my actual sim

Chris_B — Fri, 16 Dec 2022 20:47:58 GMT

@SanaSaeed you’ll have to request a replacement SIM card you can do this via calling customer services and it’ll be posted to you or you can go an a EE store to request a replacement SIM card, you’ll need photo ID with you.