topic Re: Number not ported properly in SIM cards & Porting

Number not ported properly

Paul1313 — Wed, 12 Oct 2022 10:14:38 GMT

Hi, my number ported over to EE yesterday, but for some reason it still shows the temp number I had on my iPhone rather than the number I ported. My EE account shows the correct number. I’ve reset my phone, and also switched iMessage and FT off and on with no success. Also tried manually putting my number in settings but it won’t save. Any help would be appreciated?

Re: Number not ported properly

XRaySpeX — Wed, 12 Oct 2022 10:21:25 GMT

@Paul1313 : It could take up to 24 hours to port fully.

Re: Number not ported properly

Paul1313 — Wed, 12 Oct 2022 10:57:41 GMT

Thanks for the reply, but I’ve had the sim in for 5 days now. I’ve had all the texts to say my number is fully ported over, yet it won’t change on my iphone🤷🏻‍♂️

Re: Number not ported properly

James_B — Wed, 12 Oct 2022 12:23:31 GMT

Hi @Paul1313,

Welcome to the EE Community. 🙂

Did you restart your phone before reactivating Facetime and iMessage?

James

Re: Number not ported properly

Paul1313 — Wed, 12 Oct 2022 15:51:11 GMT

Hi James, yep I tried that. Thought I’d tried everything, but finally reset the phones network settings, and this added my number to the phone. So things back to normal, thanks for the help folks😊

Re: Number not ported properly

James_B — Wed, 12 Oct 2022 15:55:42 GMT

Glad you got it sorted @Paul1313 🙂

Thanks for the update.

James