topic Re: stuggle to port number from old network in SIM cards & Porting

stuggle to port number from old network

orreokat — Mon, 10 Oct 2022 12:28:59 GMT

HI ... trying to port my number in, but EE are saying the EE number is not valid and should start 07.... the number is already pre-populated from my account and i have checked against the paperwork received with the sim and it matches - any ideas ?

thank you

Re: stuggle to port number from old network

Schockwave — Mon, 10 Oct 2022 13:21:19 GMT

@orreokat , what does your mobile number start with, as it needs to be starting with 07, make sure it is not O7 but is 07, the first one is the letter o in capital and the second is number 0, which I would have thought you are doing correctly.

Re: stuggle to port number from old network

orreokat — Mon, 10 Oct 2022 13:24:00 GMT

Thank you - i was trying to work out how to close this off. It's worked now, i think it was just a delay int he system to recognise my account. I'm new EE so learning my way around

Re: stuggle to port number from old network

Schockwave — Mon, 10 Oct 2022 13:25:25 GMT

@orreokat , thank you for the update, glad you have now got it sorted, that is what we are here for, to help where we can. Enjoy.