topic Re: Transfer from BT - Number not ported in SIM cards & Porting

Transfer from BT - Number not ported

WhatSpark — Mon, 10 Oct 2022 06:33:06 GMT

We have been transferred to EE from BT. The new sim arrived on Saturday yet the BT phone number has not been ported over yet and it is now Monday and we need the old BT number. When will the number be ported over?

Re: Transfer from BT - Number not ported

Chris_B — Mon, 10 Oct 2022 06:38:28 GMT

@WhatSpark Number ports don’t happen at the weekend and it should start today and be completed by tomorrow.

Re: Transfer from BT - Number not ported

Leanne_T — Mon, 10 Oct 2022 08:26:17 GMT

Hi @WhatSpark

Thanks for coming here.

Just to add, if you would like to check the number transfer is set up for today, please call us on 150.

Leanne.

Re: Transfer from BT - Number not ported

Warrior52 — Mon, 10 Oct 2022 09:29:24 GMT

I have the same issue. Moved two numbers from BT. Got SIM for one. Still waiting for other. Hard to speak with a HUMAN when calling 150 on EE???!! Old number not ported as yet.

Re: Transfer from BT - Number not ported

Leanne_T — Mon, 10 Oct 2022 10:07:47 GMT

Hi @Warrior52

Thanks for coming here.

If you call 150 and select option 1, option 2 and the team will get this looked into for you.

Leanne.

Re: Transfer from BT - Number not ported

Warrior52 — Mon, 10 Oct 2022 10:59:11 GMT

Just to confirm. One SIM arrived but still waiting for the second. Both on the same account at BT.

Re: Transfer from BT - Number not ported

Leanne_T — Mon, 10 Oct 2022 11:13:01 GMT

I see @Warrior52

Was this ordered over 5 working days ago?

Leanne.

Re: Transfer from BT - Number not ported

Ag5902 — Tue, 14 Mar 2023 15:09:12 GMT

Looks like they’ve still not resolved this issue. I’m trying to port two numbers from BT to Ee and one has been delayed for a month. The other hasn’t ported due to a ‘complex technical problem’ so my partner is left without a working BT or Ee sim for up to 72 hours. 😤

Re: Transfer from BT - Number not ported

Jon_K — Tue, 14 Mar 2023 17:09:13 GMT

Hi @Ag5902

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can check your account and help you further.

Jon