topic Re: PAC number in SIM cards & Porting

Re: PAC number

Mother25 — Thu, 06 Oct 2022 20:55:42 GMT

Hi Chris,

I have tried to get a PAC code via text but each time I get a text back telling me the keyword is wrong.

I have no idea what that means but I am obviously missing something and I don't know what it could be.

I hope you can help me please?

Is there perhaps another way to get a PAC Code and close my account with EE

Thank you,

Kind regards

Lilian Evans

Re: Re: PAC number

XRaySpeX — Thu, 06 Oct 2022 22:39:31 GMT

@Mother25 : What no. are you sending text to?

Re: Re: PAC number

Leanne_T — Fri, 07 Oct 2022 07:05:58 GMT

Hi @Mother25

Please see our What is a PAC code and how do I request one? Help page for information on requesting the PAC.

Leanne.

Re: Re: PAC number

Mother25 — Fri, 07 Oct 2022 08:23:49 GMT

Good morning XRaySpex (great name)😀

I have sent a text to PAC 65075. I have done this at least three times and each time I get a text back telling me the keyword is wrong! That is the number I have been given by EE and is the only number I have.

As I have no idea what a keyword is I am unable to do anything about it!

I am wondering what else I can do as I need the PAC Code in order to keep my number but EE seems to be very reluctant to supply it.

Thank you,

Kind regards

Re: Re: PAC number

Leanne_T — Fri, 07 Oct 2022 08:50:01 GMT

Hi @Mother25

Can you try getting the PAC if you log in to My EE and go to Menu > Account settings > Leave EE?

Leanne.

Re: Re: PAC number

Mother25 — Fri, 07 Oct 2022 09:07:25 GMT

Hi Leanne_T

I have tried that, I have tried phoning 150, I have tried texting PAC 65075 and I have been in contact with you or one of your colleagues to try and resolve this...and still have not got the PAC code 🙁
Friends and family who have changed supplier have never had this much trouble getting a PAC Code which makes me feel as though I am being picked on now 🙁
Sorry, I know it's not you personally, just the system letting me down.
Kind regards
Lilian

Re: Re: PAC number

Leanne_T — Fri, 07 Oct 2022 09:11:07 GMT

Hi @Mother25

I understand, in this case please give us another call on 150 and the team will be able to get this looked into further for you.

I'm sorry we have no account access on the community to get the PAC.

Leanne.

Re: Re: PAC number

Mother25 — Fri, 07 Oct 2022 09:51:25 GMT

Hi Leanne_T
Thank you so much....I now have a PAC Code!
I rang 150 again and after holding for 20+ minutes (and having to listen to some dire ''music'' )I finally spoke to a lovely lady who asked a few questions and then gave me the number I needed.
Thank you for all your help and patience with this old person, which is very much appreciated.
I hope you enjoy the rest of your day 🙂
Kind regards
Lilian x

Re: Re: PAC number

Leanne_T — Fri, 07 Oct 2022 09:53:22 GMT

Thanks very much for letting me know, I'm really happy to hear this is now sorted for you @Mother25

Have a lovely weekend 🙂

Leanne.