topic Re: Rewards mobile in SIM cards & Porting

Rewards mobile

Rosiea12 — Mon, 03 Oct 2022 17:23:37 GMT

Hi can anyone help! It’s been really difficult trying to sort my upgrade due to me getting my contract out with rewards mobile to receive my NHS discount- my phone is due for an upgrade but it won’t let me use my PAC to upgrade through rewards mobile as it is a third party (despite the contract still being with EE)? Does anyone know how I can go about getting a new contract out with EE but still getting my rewards discount and keeping the same number?

Re: Rewards mobile

Chris_B — Mon, 03 Oct 2022 17:28:01 GMT

@Rosiea12 A PAC code is to change networks and can not be used within the same network.

are you 100% sure you are upgrading with that 3d party seller as it sounds like your taking out a new contract and that’s not an upgrade.

Re: Rewards mobile

Rosiea12 — Mon, 03 Oct 2022 17:32:40 GMT

Ah that makes sense thank you. I want to upgrade but I’m not sure how I go
about it as if I upgrade with ee I won’t receive my NHS discount - for
example I can get a contract with EE through rewards mobile for £34 a month
where as EE are offering the same for £76 a month - so I’m assuming it’s
not possible to just get a new contract out with EE though rewards mobile
and just transfer the number?

Rather than go through EE direct