topic Re: New application in SIM cards & Porting

New application

Kohei — Thu, 29 Sep 2022 19:12:47 GMT

Hi I have applied SIM as a new with PAC services on Tuesday and tried to register at App.
I could succeed to register my name and verification in step 1 and 2 but I cannot finalize the step 3 as I could not register with my number.

How can I proceed the application❓

Thanks

Re: New application

Chris_B — Thu, 29 Sep 2022 19:44:13 GMT

@Kohei Has your number ported yet ? Or are you trying to use the number that came with the SIM card ?

Re: New application

Kohei — Thu, 29 Sep 2022 19:48:40 GMT

tried to port my number from my current carrier. I have already submit PAC
code received from the current carrier.

Re: New application

Jon_K — Fri, 30 Sep 2022 07:03:36 GMT

Hi @Kohei.

Has the port completed yet?

When did you submit the PAC?

Jon

Re: New application

Kohei — Fri, 30 Sep 2022 14:42:40 GMT

Hi Jon

I have submitted PAC two days ago and do
not know if the port has completed or not.

Kohei

Re: New application

Leanne_T — Fri, 30 Sep 2022 14:50:10 GMT

Thanks @Kohei

I would suggest calling us on 150 to get this looked into as the number transfer should complete the next working day or if this is after 5:30pm the day after.

Leanne.