https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1179446#M30703 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/254192">@Alex4052</a>&nbsp; Your sister will have to call customer services to request a replacement SIM card. &nbsp;You can not do this yourself unless your sister has already given permission for you to do this on her behalf with EE. &nbsp;</P> Thu, 29 Sep 2022 19:39:32 GMT Chris_B 2022-09-29T19:39:32Z https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1179439#M30702 <P>Hi there my sister lost her phone , she received today a new phone with out a sim , because she works in NHS she told me to contact on her behalf Any help&nbsp;</P> Thu, 29 Sep 2022 18:40:04 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1179439#M30702 Alex4052 2022-09-29T18:40:04Z https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1179446#M30703 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/254192">@Alex4052</a>&nbsp; Your sister will have to call customer services to request a replacement SIM card. &nbsp;You can not do this yourself unless your sister has already given permission for you to do this on her behalf with EE. &nbsp;</P> Thu, 29 Sep 2022 19:39:32 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1179446#M30703 Chris_B 2022-09-29T19:39:32Z