topic Re: Sim card not working in SIM cards & Porting

Sim card not working

KonradKwapinski — Tue, 27 Sep 2022 06:22:54 GMT

Today at 27.09 my sim card has been not working

I m far from london and nead upgrade sim card by internet

Mobile +xxxxxxxxxxxx

Can you help me

xxxxxxxxxxxxxxxxx@xxxxx.xxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Sim card not working

Northerner — Tue, 27 Sep 2022 06:28:37 GMT

Hi @KonradKwapinski

Are you in the UK?

Are you on EE PAYG or pay monthly contract?

Have you tried restarting your device?

Thanks

Re: Sim card not working

KonradKwapinski — Thu, 29 Sep 2022 09:14:24 GMT

After restarting my mobile phone conection been good, I upgraded my device and now from morning situation the same, internet and phone call not working. Please check again what happened becouse restarting device is not helpful in this moment.

Regards xxxxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Sim card not working

Christopher_G — Thu, 29 Sep 2022 07:05:37 GMT

Hi @KonradKwapinski

We'll do our best to help. Are you on contract or pay as you go? Are you in the UK?

Chris