https://community.ee.co.uk/t5/SIM-cards-Porting/in-the-case-of-a-lost-phone/m-p/1179089#M30679 <P>Hello,</P><P>Can I have (or buy?) a new phone and simcard and can I keep my former tel.no. and apps and downloads I had on the phone - i.e. do you have the information and can it be added to a new phone.</P> Thu, 29 Sep 2022 02:27:30 GMT Xavierku 2022-09-29T02:27:30Z https://community.ee.co.uk/t5/SIM-cards-Porting/in-the-case-of-a-lost-phone/m-p/1179089#M30679 <P>Hello,</P><P>Can I have (or buy?) a new phone and simcard and can I keep my former tel.no. and apps and downloads I had on the phone - i.e. do you have the information and can it be added to a new phone.</P> Thu, 29 Sep 2022 02:27:30 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/in-the-case-of-a-lost-phone/m-p/1179089#M30679 Xavierku 2022-09-29T02:27:30Z https://community.ee.co.uk/t5/SIM-cards-Porting/in-the-case-of-a-lost-phone/m-p/1179095#M30680 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3120060">@Xavierku</a>&nbsp; You can request a replacement SIM card by calling customer services. You also need to inform them that you’ve lost your device so it can be blacklisted and the sim blocked. &nbsp; Your apps are stored within your app/play store account that you’ve downloaded EE doesn’t have that information. &nbsp; &nbsp; &nbsp;You can purchase a new device and if your old device is on contract you need to still pay for that contract it doesn’t end because of a lost device.&nbsp;</P> Thu, 29 Sep 2022 04:48:23 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/in-the-case-of-a-lost-phone/m-p/1179095#M30680 Chris_B 2022-09-29T04:48:23Z