topic Re: SIM card network is not allowed in SIM cards & Porting

SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 13:08:41 GMT

Hi there,

im in Bali right now, I bought a new SIM card but it doesn’t work and I see in my settings that “physical Sim card network is not allowed”

how can I fix that please?

thank you

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 14:38:58 GMT

Hi @Angelina23456

Thanks for coming here.

Is the SIM on pay as you go or pay monthly?

Did you use the new SIM card in the UK to make a call or send a text on the EE network?

Leanne.

Re: SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 15:16:26 GMT

Hi there,

I pay monthly and no I just bought a new SIM card in Bali. Also my phone never had a physical SIM card, it’s a digital one.

Thank you

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 15:18:51 GMT

Is your phone unlocked to accept another network SIM card @Angelina23456?

Leanne.

Re: SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 15:20:11 GMT

Yes I checked on my account and it says it’s unlocked

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 15:22:24 GMT

Hi @Angelina23456

Sorry, could I just check did you order a new EE SIM card when in Bali or have you purchased another network SIM card?

If this is an EE SIM card, is your old SIM no longer working?

Leanne.

Re: SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 15:29:39 GMT

Hi,

sorry no, in April I bought a new sim card with EE, in June I bought a new IPhone with EE, yesterday I came to Bali and bought a new local sim card so I can use internet.

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 15:38:56 GMT

Thanks @Angelina23456

Could you check the device is unlocked here, just to make sure this will work with another network SIM card.

If so, you would need to contact the other network to get this looked into, as this is not an EE SIM and roaming would only need activated for the EE SIM card.

Leanne.

Re: SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 15:40:53 GMT

Yes I did check it there and it says it’s unlocked. But I did buy my iPhone with EE and thought that there is other ways of locking it

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 15:46:18 GMT

Thanks @Angelina23456

The other network SIM card should work in the phone if this shows unlocked. Could you try another SIM?

Leanne.

Re: SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 15:48:47 GMT

Hi , please see the screenshot below. It says SIM card newtword not allowed on this iPhone. Thank you

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 16:03:54 GMT

Hi @Angelina23456

Has the SIM card been registered?

Which model iPhone are you using?

Do you still have the EE SIM card in the phone?

Leanne.

Re: SIM card network is not allowed

Angelina23456 — Wed, 28 Sep 2022 16:07:27 GMT

Sorry I’m not sure what do you mean by SIM card registered. My EE I’m sure did, but the new local Bali SIM card was definitely activated and worked on another phone 😞

I bought new IPhone 13 Pro

and no I don’t have a physical EE SIM card as IPhones offer to use a digital one. So I never actually had a physical EE SIM card in my IPhone. It just worked automatically without it.

Re: SIM card network is not allowed

Leanne_T — Wed, 28 Sep 2022 16:09:15 GMT

Thanks @Angelina23456

If you are using the Bali SIM card you won't need to activate anything in My EE as this is not an EE SIM. If this is not working, you will need to contact the network that you have purchased the SIM card from.

Leanne.

Re: SIM card network is not allowed

XRaySpeX — Wed, 28 Sep 2022 16:55:06 GMT

Perhaps only 1 SIM can be active at once if it is the IPhone 13 Pro model with:

SIM Single SIM (Nano-SIM and/or eSIM)