topic Re: Phone number in SIM cards & Porting

Phone number

Sonicboom27 — Wed, 28 Sep 2022 12:09:29 GMT

Good afternoon all. I have recently purchased a sim only deal for my wife’s phone. Everything has gone through fine, and old number has transferred across no problem. The only thing is when I go onto settings, my phone, the number is the new SIM card number. I have changed this to the correct number, clicked save on top right, but it will not save and is still new sim number. Is this likely to create any problems? Or can anyone recommend how I sort it? Many thanks.

Re: Phone number

Leanne_T — Wed, 28 Sep 2022 13:44:37 GMT

Hi @Sonicboom27

Thanks for coming back to us.

What device does she have?

The transfer can take up to midnight to fully complete, if this is going through today.

Leanne.

Re: Phone number

Sonicboom27 — Wed, 28 Sep 2022 13:59:08 GMT

Hi again Leanne, sorted now thanks, it was showing both numbers on iMessage. I deleted the new sim number, and hey presto all sorted. The proper number is now showing on my phone, so all good. Thanks again for your help.

Re: Phone number

Leanne_T — Wed, 28 Sep 2022 14:04:38 GMT

No problem at all @Sonicboom27

Glad to hear this is sorted for you 🙂

Leanne.