topic Replacement SIM not activated in SIM cards & Porting

Replacement SIM not activated

Ben76377 — Sun, 25 Sep 2022 13:57:48 GMT

Hi,

I've received a replacement SIM from an EE shop, because I returned my faulty phone to EE and accidentally left my old SIM in the phone.

How long does it take to get my new SIM activated as it's already been about 4 hours?

Diane

PS: PLEASE DON'T ASK ME TO CALL YOUR CUSTOMER SUPPORT NUMBER AS I'VE ALREADY WASTED HOURS OF MY LIFE LISTENING TO "WE-ARE-EXPERIENCING-HIGH-CALL-VOLUMES" MESSAGES AND THE HORRIBLY DISTORTED MUSIC THAT ACCOMPANIES IT.

Re: Replacement SIM not activated

XRaySpeX — Sun, 25 Sep 2022 18:36:25 GMT

It could take 24 hours but often sooner.

Re: Replacement SIM not activated

Ben76377 — Mon, 26 Sep 2022 08:27:49 GMT

Hi XRaySpeX,
Thx for responding, but it appears the new SIM is faulty.
EE checked and saw that it was activated, so couldn't see a reason for it
not connecting to the network.
I tried another EE SIM in the same phone and it works fine.
And then i inserted the suspect SIM into my other phone and again it
wouldn't connect to the network.
So we've come to the conclusion that the SIM is faulty or incorrectly
configured by EE.
Today we're going to another EE shop to get another new SIM.
We'll see what happens from there.
Cheers,
Ben (on behalf of Diane)

Re: Replacement SIM not activated

Leanne_T — Mon, 26 Sep 2022 10:04:27 GMT

Hi @Ben76377

Thanks for posting.

Did the store register the SIM card for you when they gave you the replacement SIM card?

Leanne.

Re: Replacement SIM not activated

Ben76377 — Mon, 26 Sep 2022 12:03:49 GMT

Hi Leanne,
Not sure whether it was 'registered', but we had to produce identification
and we were in there for quite a while, so my guess is that it was indeed
registered. The EE help line also confirmed that the new SIM was activated
and should be working, so if it wasn't registered then they probably
would've pick up on it I suppose.

Anyway, we've just arrived back from another EE shop, where we
were given another new SIM.
This time we inserted it on the spot and everything worked 1st time.
So all back to normal.
Thx for your interest.
Ben

Re: Replacement SIM not activated

Leanne_T — Mon, 26 Sep 2022 12:05:26 GMT

Thanks for coming back and letting us know @Ben76377

Leanne.