topic Re: New customer in SIM cards & Porting

New customer

kevincopeland53 — Thu, 22 Sep 2022 16:08:46 GMT

When will my mobile phone be connected to EE after handing in my PAC code 48hours ago.

Re: New customer

Chris_B — Thu, 22 Sep 2022 16:20:26 GMT

@kevincopeland53 the EE sim should activate within 24 hours and you number should then migrate over in the next 24h. Is the sim working at all regardless of your number migration.

Re: New customer

Schockwave — Thu, 22 Sep 2022 16:21:05 GMT

Hello @kevincopeland53 ,

Welcome to the community,

I take it, you have the EE SIM card and have inserted it in your phone? Have you tried rebooting your phone?

As Monday was a bank holI day, which meant it would have been a long weekend and nothing would have been done until Tuesday, you should now be connected to EE, so if you have done what I have suggested, you should be connected.

Re: New customer

kevincopeland53 — Thu, 22 Sep 2022 16:38:49 GMT

Yes I have rebooted my phone but no joy so far.

Re: New customer

Christopher_G — Thu, 22 Sep 2022 17:27:26 GMT

Hi @kevincopeland53

The port is usually requested when the SIM card is activated, then it transfers the next working day.

When did yo activate your SIM card?

Chris

Re: New customer

kevincopeland53 — Thu, 22 Sep 2022 17:31:49 GMT

I activated it today so hopefully it may be working from tomorrow cheers 👍.

Re: New customer

Christopher_G — Thu, 22 Sep 2022 17:37:27 GMT

Lovely stuff, @kevincopeland53.

It should transfer tomorrow by midnight. Let us know if it doesn't.

Chris 🙂

Re: New customer

kevincopeland53 — Fri, 23 Sep 2022 13:35:49 GMT

Will do thanks