topic I switched network in SIM cards & Porting

I switched network

Cross_10 — Fri, 23 Sep 2022 10:20:54 GMT

Hi there. Just switched my service provider from Vodafone to EE a couple of days ago.
since the switch, haven’t been able to receive calls and I can not use my mobile data, only wifi.i Can make Calls though, The phone shows the 4G symbol but all apps (including the EE app!) can’t connect to the internet using data. Can someone help with this problem or I need to contact EE customer

any help greatly appreciated

thanks

Re: I switched network

Leanne_T — Fri, 23 Sep 2022 12:21:49 GMT

Hi @Cross_10

Thanks for coming here.

Have you tried restarting your device?

What happens when people call you?

Leanne.

Re: I switched network

Cross_10 — Fri, 23 Sep 2022 12:40:07 GMT

Hi Leanne, thanks for your replay,

Yes I've tried restarting it multiple times,

When people call me it says invalid number

Cross

Re: I switched network

Leanne_T — Fri, 23 Sep 2022 12:59:35 GMT

Thanks @Cross_10

I would suggest giving us a call on 150 and the team can check the number transfer for you.

Leanne.

Re: I switched network

Cross_10 — Tue, 06 Feb 2024 17:07:19 GMT

I've had this problem for over a year now, I can make calls but I can't receive calls, text messages and verification codes, can someone help, I'm getting fed up with EE

Re: I switched network

Katie_B — Tue, 06 Feb 2024 17:55:24 GMT

Hello @Cross_10.

I have taken a look at your post from September 2022 and can see a member of the team recommended reporting this to our technical care team.

What was advised when you spoke with an agent?

What happens when people try to call you?

Did you port your number to EE?

Katie