topic Re: Upgrading from contact to sim & keep same number in SIM cards & Porting

Upgrading from contact to sim & keep same number

alexkate — Mon, 19 Sep 2022 14:58:43 GMT

I’m overdue an upgrade and am looking to go from contract to sim only.

How do I go about keeping the same number?

Online it’s asking for my delivery address. I thought my plan would just change and I wouldn’t need a new sim?

Thanks in advance.

Re: Upgrading from contact to sim & keep same number

EssexBoyEE — Mon, 19 Sep 2022 15:17:25 GMT

You dont need a new Sim to go from a Phone Contract to a Sim Only Contract, decide which Sim Only Plan your after then ring Customer Services or Upgrade Team on 150 they will do it all over the phone there and then.

Re: Upgrading from contact to sim & keep same number

XRaySpeX — Mon, 19 Sep 2022 15:19:43 GMT

An upgrade by definition involves keeping your no. It's just a change of plan.

Re: Upgrading from contact to sim & keep same number

bristolian — Mon, 19 Sep 2022 15:20:51 GMT

An upgrade generally refers to changing your phone whilst keeping your existing number - something you can't do if you also want to change to SIM-only.

MyEE online also refers to an "upgrade" when you choose to keep your existing phone, and drop to SIM-only after your minimum term has expired.

If you're referring to the second scenario, then you are correct to assume this is just a price-plan change which doesn't necessitate a new SIM. Are you sure you're not inadvertently ordering an additional line?