topic Re: Can not make a call in SIM cards & Porting

Can not make a call

Yelkatmis89 — Fri, 16 Sep 2022 20:01:23 GMT

Hi I put my new ee sim card about 17.00 pm but since this time ı can not make a call so Also when ı make a call ,it is seen on the screen call faild ! How could I do fix it ?

Re: Can not make a call

Chris_B — Fri, 16 Sep 2022 20:12:23 GMT

@Yelkatmis89 It can take up to 24 hours to activate a sim. Try restarting the device a few times. The sim has to register on the network

Re: Can not make a call

Yelkatmis89 — Sat, 17 Sep 2022 23:46:08 GMT

I can not still making a call

can you help me please why I can not make a call ? Why does it seen on my screen this page,when I making a call?

Re: Can not make a call

Chris_B — Sun, 18 Sep 2022 06:54:28 GMT

@Yelkatmis89 Have you tried restarting the device?
Are you on contact or PAYG ?
can you call other numbers ok ?

Re: Can not make a call

Yelkatmis89 — Sun, 18 Sep 2022 08:03:19 GMT

Yes I did turn it off and on many times and call the other contacts number as well it seems that I sent the picture on it

Re: Can not make a call

Jon_K — Sun, 18 Sep 2022 10:26:50 GMT

Hi @Yelkatmis89.

Does your phone have a signal?

Are you able to receive calls?

Jon

Re: Can not make a call

Yelkatmis89 — Sun, 18 Sep 2022 17:48:18 GMT

Yes I have a signal but I can not get any call. If I come to poole EE SHOP to show the problem on my phone ,is someone can help me ?

Re: Can not make a call

XRaySpeX — Sun, 18 Sep 2022 17:54:34 GMT

@Yelkatmis89 : That can't now be until Tues.

Re: Can not make a call

bristolian — Sun, 18 Sep 2022 19:13:17 GMT

@Yelkatmis89 wrote:

Yes I did turn it off and on many times and call the other contacts number as well

Are you saying this is a problem calling one specific number, and that other numbers are OK?

If not, what was the reason for your new SIM?

Re: Can not make a call

Yelkatmis89 — Sun, 18 Sep 2022 19:27:49 GMT

I do not make a call any number and I do not know how Am I fix it ?

Re: Can not make a call

Christopher_G — Mon, 19 Sep 2022 08:43:59 GMT

Could you try restarting your phone this morning and giving it another try please, @Yelkatmis89?

Chris

Re: Can not make a call

Yelkatmis89 — Mon, 19 Sep 2022 09:01:49 GMT

I did now but did not work

Sent from my iPhone

Re: Can not make a call

Christopher_G — Mon, 19 Sep 2022 09:04:28 GMT

Are you given any error messages, @Yelkatmis89? Does the phone show any signal?

Chris

Re: Can not make a call

Yelkatmis89 — Mon, 19 Sep 2022 11:27:49 GMT

Yes ı got signal I can use the internet. I just do not make any call by phone

Sent from my iPhone

Re: Can not make a call

James_B — Tue, 20 Sep 2022 08:43:04 GMT

Hi @Yelkatmis89,

Was this a brand new SIM or a replacement?

Is it pay as you go or pay monthly?

Are you in the UK?

James

Re: Can not make a call

Yelkatmis89 — Tue, 20 Sep 2022 09:02:49 GMT

You sent it to me EE brand sim and Lenovo tablet together for I made
upgrade. I am in UK and pay monthly it will start to next month

Re: Can not make a call

James_B — Tue, 20 Sep 2022 09:05:41 GMT

Hi @Yelkatmis89,

Is the SIM you received not a data SIM for the tablet?

Is your original phone SIM still working?

James