topic Re: Port in SIM cards & Porting

Port

Rahul358 — Fri, 16 Sep 2022 20:53:52 GMT

I have ported my lebara number to ee and it's been 4 days still the number hasn't ported . And my lebara sim got no network now so it should be ported by now.

Re: Port

Jon_K — Sat, 17 Sep 2022 08:13:44 GMT

Hi @Rahul358.

Welcome to the community.

Does your EE SIM card have a signal?

Did you complete your port online?

Jon

Re: Port

Rahul358 — Sat, 17 Sep 2022 09:47:16 GMT

I have ported through the EE store . Basically i went there any buy a new sim contract over there .they asked me if i want port my past number from lebara sim and i said yes . The guy over there then messaged on some number to get pac code from my phone and did the remaining work . After completion of each task he handed over me the sim and told me once my lebara sim's network got shut down i can use this sim and my number must have ported by that time . So after waiting for 4 days the lebara card network got shut down and i inserted this new pin but when i call somebody or message anyone it just shows the new number from ee rather than my ported number .

Re: Port

Jon_K — Sat, 17 Sep 2022 10:01:33 GMT

Thanks @Rahul358.

I'd recommend getting in touch with our Customer Care team so they can check the progress of the number port for you.

Jon