topic Re: Transfer number from SMARTY to EE in SIM cards & Porting

Transfer number from SMARTY to EE

Baba2022 — Fri, 16 Sep 2022 09:12:19 GMT

I requested to have my old number transfer to EE. The phone came and the old number of SMARTY was working but now the transfer is taking more than 2 days. I tried to manually select EE but my Z4 rejected that.

Re: Transfer number from SMARTY to EE

Baba2022 — Fri, 16 Sep 2022 09:01:21 GMT

Re: Transfer number from SMARTY to EE

Chris_B — Fri, 16 Sep 2022 09:20:39 GMT

@Baba2022 you got a phone from EE and you’ve put your new EE SIM card in that new device, Is that correct ?

Re: Transfer number from SMARTY to EE

Baba2022 — Fri, 16 Sep 2022 09:23:19 GMT

Yes and I also sent the code that helps to transfer the line from smarty to EE. But now it looks like it has been done but the line isn't work as I can no longer dial out.

Re: Transfer number from SMARTY to EE

James_B — Fri, 16 Sep 2022 10:08:16 GMT

Hi @Baba2022,

Welcome to the EE Community.

Is your old network SIM still working?

Have you put your new EE SIM in your phone to make sure it's activated?

James