topic Re: BT mobile to EE sim in SIM cards & Porting

BT mobile to EE sim

Fianais — Wed, 14 Sep 2022 11:57:39 GMT

I was trying to negotiate a better broadband deal with BT but as this wasn’t happening i chose to leave! So, although I didn’t really request it, the operator decided to end early our contract with BT mobile and transfer us to EE.

We were assured at the time that when sims came all we would need to do was insert sims and phone each other then our old numbers would be kept. We were not given the PACs as staff member said she’d dealt with all that and sent them to EE when moving our contract.

Unsurprisingly this hasn’t worked and I don’t know what else to do. We’ve had to put BT sims back in as we can’t be without our mobiles as they’re needed for work and contact with a vulnerable child.

Re: BT mobile to EE sim

XRaySpeX — Wed, 14 Sep 2022 12:08:55 GMT

If your BT SIMs are still working, your BT mobile contracts can't have been cancelled.

Re: BT mobile to EE sim

Christopher_G — Wed, 14 Sep 2022 13:44:25 GMT

Hi @Fianais

Welcome to the community.

Usually number transfers go through the next working day after the SIM cards are activated. The process is usually quite quick.

Chris

Re: BT mobile to EE sim

Fianais — Wed, 14 Sep 2022 17:22:59 GMT

@Christopher_G

So, was I given the correct information then? If I put the sims back in will it transfer automatically as I was told.
lt seems a bit odd as I’ve been sent 2 sims but neither says which (old) number it’s been allocated to and both addressed to me, even though they knew one was for my wife who had her own contract with BT

At the moment both BT and EE have just taken a payment from my bank account, because I didn’t think I needed to cancel the BT DD - I assumed they wouldn’t take it as I’m no longer a customer!

Re: BT mobile to EE sim

James_B — Wed, 14 Sep 2022 17:33:52 GMT

Hi @Fianais,

Yes, if you were advised the number transfer has been arranged, you don't need to do anything else. You should receive a text message when your number transfer completes.

You should receive a final bill from BT Mobile soon, it's best to keep your direct debit in place until your final payment or any refund due is completed.

James

Re: BT mobile to EE sim

Fianais — Thu, 15 Sep 2022 17:27:43 GMT

So. This morning my wife received a text to say her number had been transferred. Put her EE sim back into phone and, hey presto, hers works perfectly and all is as it should be.

Mine - nope. Still not working and when calling it BT voicemail still comes on! I need this to work, my customers can’t get through to me and it’s causing a problem!!

Re: BT mobile to EE sim

James_B — Thu, 15 Sep 2022 17:41:54 GMT

Hi @Fianais,

Do you have your EE SIM in your phone? Can you make outbound calls from it?

James

Re: BT mobile to EE sim

Fianais — Thu, 15 Sep 2022 18:19:00 GMT

Yes have ee sim in and can receive and make calls from it. There’s no problem with phone or sim as such. Just old number not working.

Re: BT mobile to EE sim

Christopher_G — Fri, 16 Sep 2022 07:13:28 GMT

Thanks, @Fianais.

It should have fully gone through by now. I would recommend speaking to our Mobile Care team so that they can look into this for you.

Chris

Re: BT mobile to EE sim

Fianais — Fri, 16 Sep 2022 10:17:59 GMT

Tried on the phone but I was kept waiting, and waiting, and waiting, and ….

Used messaging on app and eventually got the information that BT hadn’t put it through properly so now have to wait until MONDAY!! In the meantime BT has now stopped and I’m without service on the number I need (and I’ve lost work through it). Fortunately, it’s coming up to the weekend and mobile isn’t quite so urgent for contact with vulnerable child as we’ll all be together anyway.

Do not understand how two transfers done at exactly the same time on the same call with the same person could be so problematic. It has, however, made it painfully obvious that I was right to leave BT after 40+ years and I’m never going back.

Many thanks to those who have tried to help.

Re: BT mobile to EE sim

Christopher_G — Fri, 16 Sep 2022 10:22:01 GMT

I'm glad they've managed to pinpoint the problem, @Fianais and I'm sorry for the inconvenience that it's causing for you.

I just want to make you aware that these ports don't go through on weekends or bank holidays, so it's likely to actually be Tuesday that it all completes.

Chris

Re: BT mobile to EE sim

Fianais — Fri, 16 Sep 2022 11:22:01 GMT

Thanks for telling me that or I really would have been shouting on Monday!

Messages I got “please stay assured, it will be transferred on 19th. … It will automatically be moved to EE on 19th before 11am. … Please stay assured, it will be resolved and your number will be transferred on 19th. We’ll make sure you won’t have to face such issue in future.”

Thanks again.

Re: BT mobile to EE sim

Christopher_G — Fri, 16 Sep 2022 11:27:34 GMT

It may very well do, @Fianais. It isn't an ordinary, scheduled bank holiday so to be completely honest, I'm not 100% sure.

If it doesn't go through on Monday though, this will be why.

Fingers crossed for you.

Chris

Re: BT mobile to EE sim

Fianais — Wed, 21 Sep 2022 11:45:45 GMT

Thanks to all who tried to help. Number was successfully transferred on Monday morning as promised.

Re: BT mobile to EE sim

Christopher_G — Wed, 21 Sep 2022 11:48:57 GMT

Glad it's all sorted, @Fianais. 🙂

Thank you for your patience.

Chris