topic Re: Dual Sim Set Up in SIM cards & Porting

Dual Sim Set Up

NJM81 — Tue, 13 Sep 2022 14:20:54 GMT

I've just added a second line to my account for work. I've got an IPhone 13 mini. New sim has arrived, no instructions on how to set it up. Put the new sim in and it appears to be working but no QR code came with it and so am not getting any prompts, etc on how to activate Dual Sim on my phone - please help! Online Chat doesn't seem to be working....

Re: Dual Sim Set Up

XRaySpeX — Tue, 13 Sep 2022 14:23:29 GMT

A physical SIM doesn't require a QR Code. That's for eSIMs.

Re: Dual Sim Set Up

NJM81 — Tue, 13 Sep 2022 14:23:50 GMT

Ok, but how do I switch between them?

Re: Dual Sim Set Up

Kirigaya_Kazuto — Tue, 13 Sep 2022 14:45:47 GMT

You do it via the EE app - Mobile Plan -> Settings -> Replace my SIM/eSIM -> eSIM download

Re: Dual Sim Set Up

Bazinga — Thu, 15 Sep 2022 14:41:54 GMT

To obtain an eSIM you call call EE and request they sent you a paper version in the mail or you can go to the account area and request new/swap my sim and choose the sim option. EE charge a fee for both the above can't recall what it is around £2.50 mail download was 50p (double check) Or you could call into a store with ID and they can do the eSIm there and then

I would use a browser on another unit rather than the app - Ive tired the app download and it messed up every everytime so I then had to call into a store.

lee