topic Re: Transferring my old number still not working in SIM cards & Porting

Transferring my old number still not working

unhappEE — Fri, 09 Sep 2022 10:10:22 GMT

I received my new EE sim a week ago, gave my PAC code for my old number and was expecting it to take up to 24hrs, but a week later and after several complaints to customer services, it still hasn't happened. they keep telling me when i contact them that it will be within 24 hrs each time and they are saying it's because my old provider hasn't "released the number" yet ! How can i get them to sort this out ?!

Re: Transferring my old number still not working

Leanne_T — Fri, 09 Sep 2022 11:04:58 GMT

Hi @unhappEE

I would suggest giving us a call on 150, to get an update on the number transfer, the team can check your account and let you know when this will be complete

Leanne.

Re: Transferring my old number still not working

unhappEE — Fri, 09 Sep 2022 11:09:07 GMT

I am currently on livechat yet again and they say it will be done by midnight but again say my old provider hasn't given the approval ! I don't understand the process but something isn't being done right

Re: Transferring my old number still not working

Schockwave — Fri, 09 Sep 2022 11:11:32 GMT

@unhappEE , If your old provider has not given the approval, maybe you should ring them and see why they have not, there must be a reason, this does otherwise seem strange.