topic Re: PAC in SIM cards & Porting

PAC

Profile closed — Thu, 08 Sep 2022 18:09:57 GMT

Right! I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

-My sim says No Service and has done for a week.
-My sim does NOT receive OR send Messages
-My sim CANNOT receive calls OR make them.
-My sim CANNOT receive PINS/CODES for switching
-My sim CANNOT do anything.
I have already been to Settings > Leave EE > To get my switching information BUT i CANNOT do this as its requiring me to use the sim that's not working at all!
Can i go into an EE store to get this fixed?/Will they be able to port over my ee old number that says no service to my new working number?

Re: PAC

XRaySpeX — Thu, 08 Sep 2022 18:41:36 GMT

Which network is your old no. on? PACs are only used for switching between networks, not within EE.

Re: PAC

bristolian — Thu, 08 Sep 2022 18:54:56 GMT

@Profile closed wrote:

Right! I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

Why do you want to change your SIM?

A PAC is for transferring your number between mobile providers, so it's unclear why you need a PAC based on this.

Re: PAC

Profile closed — Thu, 08 Sep 2022 18:56:50 GMT

Doesnt matter. The EE IS my old number! I want to change from EE. i explained it very clearly and my intentions. I want to switch this useless broken pos EE sim to my new sim but i cant due to the reasons listed above!

Re: PAC

Profile closed — Thu, 08 Sep 2022 18:58:42 GMT

I asked 2 questions at the end. replying to those would actually help.

Re: PAC

XRaySpeX — Thu, 08 Sep 2022 19:09:51 GMT

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

~~You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.~~

Ah! Now we know you are porting to another network (never mentioned previously).

Re: PAC

Profile closed — Thu, 08 Sep 2022 19:01:13 GMT

I am switching from EE TO UTILITA i have a utilita sim card. I Need to port my number from the EE sim to my new UTILITA sim But i cant due to the reasons above!

Re: PAC

Profile closed — Thu, 08 Sep 2022 19:02:52 GMT

I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

-My sim says No Service and has done for a week.
-My sim does NOT receive OR send Messages
-My sim CANNOT receive calls OR make them.
-My sim CANNOT receive PINS/CODES for switching
-My sim CANNOT do anything.
I have already been to Settings > Leave EE > To get my switching information BUT i CANNOT do this as its requiring me to use the sim that's not working at all!
Can i go into an EE store to get this fixed?/Will they be able to port over my ee old number that says no service to my new working number?

Re: PAC

Profile closed — Thu, 08 Sep 2022 19:03:23 GMT

it literally says why i need a new sim and why i want to port my old number to it

Re: PAC

Profile closed — Thu, 08 Sep 2022 19:04:51 GMT

MY OLD BROKEN SIM IS EE. I WANT TO MOVE OLD NUMBER FROM BROKEN EE SIM TO NEW UTILITA SIM. ITS NOT HARD TO FOLLOW ALONG.

Re: PAC

XRaySpeX — Thu, 08 Sep 2022 19:11:48 GMT

No, it's very easy to follow, once we discover you are porting to another network!

Re: PAC

Profile closed — Thu, 08 Sep 2022 19:22:19 GMT

which is said in my original post. it says i want to switch from ee. settings > leave ee would gave it away. since this is a ee sim and its on the ee community and not utilita etc

Re: PAC

Mustrum — Thu, 08 Sep 2022 19:36:55 GMT

Why is the Sim not working? Are you still in contract or have an active account, or has it been locked through lack of use?

Re: PAC

Christopher_G — Fri, 09 Sep 2022 06:51:42 GMT

Hi @MementoMori

I would suggest calling our Mobile Care team from another phone. If you're unable to do that, you could pop into your nearest EE store who can get you in touch.

Chris