topic Re: Problem with Sim in SIM cards & Porting

Problem with Sim

ekangadean1 — Thu, 08 Sep 2022 10:08:55 GMT

I use a nano sim

I get my sim from EE earlier this year. Recently I switched from Voxi to EE. Every time I make calls it says I dialled and incorrect number

i spoke to EE’s level 2 team and was waiting for a reply from the complex care team

the agent ended our conversation on the chat us function

i can’t make or receive calls

The agent suspected something is wrong with my sim. Apparently EE can send another sim and nothing will happen with my pack. Data and SMS work just not calls.

Re: Problem with Sim

ekangadean1 — Thu, 08 Sep 2022 12:24:02 GMT

Update: I was just issued a replacement sim this afternoon. Will come in 2-3 days and I believe it’s a £1.50 charge with Royal Mail delivery. Hopefully this new sim has no problems and I can make and receive calls.

since I can’t call I did wait a while on the EE chat to us. The technical adviser helped a lot

Re: Problem with Sim

James_B — Thu, 08 Sep 2022 12:25:13 GMT

Glad you got it sorted @ekangadean1 🙂

Thanks for the update.

James