topic Re: Phone can’t make or receive calls in SIM cards & Porting

Phone can’t make or receive calls

ekangadean1 — Tue, 06 Sep 2022 16:21:23 GMT

I switched with a PAC to EE. Every number I call is incorrect . I got a text earlier saying my phone has switched successfully. I even restarted my phone for things to refresh. I can’t receive or make calls. Please help

Re: Phone can’t make or receive calls

bristolian — Tue, 06 Sep 2022 16:49:37 GMT

Which day did you port in? If this was today, the port may still be going through until early evening.

If not, I'd suggest calling EE C/S who have access to your account to check things - 150 from your mobile if able, or 0800 0798586 from any other phone if not.

Re: Phone can’t make or receive calls

ekangadean1 — Tue, 06 Sep 2022 17:35:57 GMT

Thank you. Well, today the transfer is complete. I can’t make calls.

Re: Phone can’t make or receive calls

Christopher_G — Tue, 06 Sep 2022 17:55:58 GMT

Try restarting your phone, @ekangadean1.

It should go through fully by midnight tonight.

Chris

Re: Phone can’t make or receive calls

ekangadean1 — Tue, 06 Sep 2022 18:09:16 GMT

Thank you

will restart

Re: Phone can’t make or receive calls

Leanne_T — Wed, 07 Sep 2022 07:16:44 GMT

Hi @ekangadean1

Has the number now transferred for you?

Leanne.

Re: Phone can’t make or receive calls

ekangadean1 — Wed, 07 Sep 2022 08:19:20 GMT

Hi. No, still saying I dialled an incorrect number

Re: Phone can’t make or receive calls

Leanne_T — Wed, 07 Sep 2022 08:22:09 GMT

I see @ekangadean1

Have you had any texts to let you know the transfer has completed?

Leanne.

Re: Phone can’t make or receive calls

ekangadean1 — Wed, 07 Sep 2022 08:24:40 GMT

Hi @Leanne_T !

i had one yesterday at 12:03pm (06/09/2022), it says: Your existing number transfer to your EE plan is now complete, please turn your device off and on again for these changes to take effect. For more information about your EE plan visit ee.co.uk/myaccount

that’s it. Also, I receive texts from people- iMessage texts and normal SMS , just not calls. I can however call and receive calls on WhatsApp and I can use my 45gb of Data (a pack) that I purchased from EE

Re: Phone can’t make or receive calls

Leanne_T — Wed, 07 Sep 2022 08:28:21 GMT

Hi @ekangadean1

Could you try the below steps.

Go to Settings > Phone > My Number > Insert correct mobile number if this is showing the incorrect number.

Then, can you try going into Settings > Messages > Turn iMessage off and also Settings > FaceTime > turn off.

If you can then turn both back on, does the number change in your settings?

Leanne 🙂

Re: Phone can’t make or receive calls

ekangadean1 — Wed, 07 Sep 2022 15:18:23 GMT

Okay. I will follow these steps @Leanne_T

Re: Phone can’t make or receive calls

ekangadean1 — Wed, 07 Sep 2022 15:21:18 GMT

The number that was there before I switched FaceTime and messages on is the number I want to switch to, which is correct

after switching off and turning back on the same number I want to stay with is shown

i still can’t make calls

Re: Phone can’t make or receive calls

Christopher_G — Wed, 07 Sep 2022 16:31:37 GMT

Thanks for trying, @ekangadean1

I would suggest speaking to our technical support team so that they can look into this further for you.

Let us know what happens.

Chris

Re: Phone can’t make or receive calls

ekangadean1 — Wed, 07 Sep 2022 16:55:26 GMT