topic Re: Sim activation in SIM cards & Porting

Sim activation

Profile closed — Mon, 05 Sep 2022 15:52:06 GMT

So i got a new SIM like 4 days ago, decided to finally put it into my phone. I already had this phone so its just a new sim card. It has said NO SERVICE since insertion. The sim card is pay as you go so I'm already being billed for something i cant even use. I go to log into my account and link my device but i cant, because i cant receive the text to activate, nor can i call 150. Meaning i cant use the customer care team links as the only links there are phone call numbers which i cant call or a fake start a conversation button that never appears. I have spent an hour trying to find a way to just contact the customer care team but unless you call you cant do anything! Guess ill need to just cancel my direct debit and switch to vodaphone since that company actually works

Re: Sim activation

Profile closed — Mon, 05 Sep 2022 16:04:59 GMT

Oh yeah this also means i cant contact ee in any way to cancel my direct debit meaning im going to forever be charged and rack up debt on my account because i cant access it or contact support in any way, this is a sham! Dont have an email set up or anything lets JUST use phone calls for activating sim cards, makes complete sense!

Re: Sim activation

XRaySpeX — Mon, 05 Sep 2022 16:24:16 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: Sim activation

Profile closed — Mon, 05 Sep 2022 16:27:04 GMT

your solution for me not being able to call, is to call a different number... absolutely no help at all

Re: Sim activation

XRaySpeX — Mon, 05 Sep 2022 17:31:30 GMT

Why not? You wanted to call CS. That no. will get you thro' whatever your circumstances.

Re: Sim activation

Leanne_T — Tue, 06 Sep 2022 07:02:22 GMT

Hi @Profile closed

The pay as you go SIM card should be activated for you.

Are you in the UK?

Where did you purchase the SIM?

Leanne.

Re: Sim activation

Profile closed — Tue, 06 Sep 2022 13:24:31 GMT

thats not what i asked for, instead of copy n pasting to get points or whatever actually read and help

Re: Sim activation

Profile closed — Tue, 06 Sep 2022 13:25:10 GMT

yes uk and bought it online. already done the reutrn cancel forum just to be told theyll call me HOW WILL THEY CALL ME

Re: Sim activation

Leanne_T — Tue, 06 Sep 2022 13:33:01 GMT

I'm sorry to hear this @Profile closed

This would be on an alternative number.

If this is not possible, you will need to give us a call from any other phone on the number provided.

Leanne.

Re: Sim activation

Profile closed — Tue, 06 Sep 2022 13:40:51 GMT

i dont have another phone or number what the hell?! You cant just say sucks for you buddy move on

Re: Sim activation

Leanne_T — Tue, 06 Sep 2022 13:52:34 GMT

I'm sorry we have no account access on the community @Profile closed

If this was a pay monthly SIM, you can use our messaging service on the get in touch page.

Leanne.

Re: Sim activation

Profile closed — Tue, 06 Sep 2022 14:05:43 GMT

oh yeah another awful feature, ive had that page open for 10 minutes now and no such features has popped up. i am using a pay monthly sim. im just going to cancel my direct debit pay your own debt off

Re: Sim activation

Leanne_T — Tue, 06 Sep 2022 14:09:01 GMT

Within 'message us' a 'start conversation' option will show when available @Profile closed

If not you would need to call us if you can get access to another phone.

Leanne.

Re: Sim activation

Profile closed — Tue, 06 Sep 2022 14:13:12 GMT

I CANNOT get access to another phone! Message Us and Start A Conversation options DO NOT pop up even though it says it will. I have no way to contact EE EXCEPT email address which seems to be the only way they DONT help which is stupid. like i said i aint paying this EE can pay their own debt, this hasnt worked from the get go

Re: Sim activation

Leanne_T — Tue, 06 Sep 2022 14:44:56 GMT

If you have an EE Store near you they can call our mobile care team for you and get this sorted @Profile closed

I'm sorry we could not resolve this on the community for you.

Leanne.