topic Re: New sim getting cheesed off with ee already in SIM cards & Porting

New sim getting cheesed off with ee already

Neil4x4 — Tue, 06 Sep 2022 06:20:36 GMT

Got new sim and from time I have put it in nothing working as advised and still showing ee number and can’t change it as requested to my original number I ported over !

App keeps saying being updated and can’t access any of my account

Great introduction to EE!!!

Re: New sim getting cheesed off with ee already

Chris_B — Tue, 06 Sep 2022 06:27:54 GMT

@Neil4x4 Got it when ? Number ports take up to 24 hours and do not happen or start on late Friday and the weekend.

Re: New sim getting cheesed off with ee already

Neil4x4 — Tue, 06 Sep 2022 06:50:44 GMT

4pm yesterday

was told by EE James that my old

number would be ported over by 5AM today and I could reset it on my phone neither of which have happened or can be done !

still showing EE number and not my old number which I requested

Re: New sim getting cheesed off with ee already

Leanne_T — Tue, 06 Sep 2022 08:24:16 GMT

Hi @Neil4x4

I'm sorry to hear this.

Please give us a call on 150, and the team will get this looked into for you and help you with the My EE account.

Leanne 🙂