topic Re: How to get a QR code for digital sim in SIM cards & Porting

How to get a QR code for digital sim

Erum12 — Wed, 31 Aug 2022 21:52:54 GMT

How do i request a QR CODE for digital sim?
my sim card isn't working for some reason and heard about this.
Logged in to my app but cant find anything.

Re: How to get a QR code for digital sim

Chris_B — Thu, 01 Sep 2022 06:30:34 GMT

@Erum12 Does your device have an eSim ? What device do you have ?

Re: How to get a QR code for digital sim

Erum12 — Thu, 01 Sep 2022 06:55:49 GMT

@Chris_B i’m not sure, i have the iphone 13pro max.

Re: How to get a QR code for digital sim

James_B — Thu, 01 Sep 2022 07:34:00 GMT

Hi @Erum12,

Welcome to the EE Community. 🙂

If your SIM isn't working, please get in touch with Customer Care who can send out a pre-activated SIM pack for you.

Thanks

James

Re: How to get a QR code for digital sim

Erum12 — Thu, 01 Sep 2022 07:45:01 GMT

@James_B

i will do that, but as we know with the delays on postage due to strikes i probably wont receive it until next week.
Thats why i wanted to get my QR CODE so i can have the digital sim.

Re: How to get a QR code for digital sim

James_B — Thu, 01 Sep 2022 07:50:14 GMT

Hi @Erum12,

You can request a replacement SIM digitally, but I'd still recommend contacting Customer Care first so they can check your account to see what is causing the issue with your current SIM. They'll also need to activate your replacement SIM manually as you don't have service on your current SIM to receive the required security PIN.

James

Re: How to get a QR code for digital sim

Nisamudheen — Fri, 02 Dec 2022 21:53:08 GMT

My device is iPhone 14 Pro

No having esim

Re: How to get a QR code for digital sim

Leanne_T — Sat, 03 Dec 2022 07:04:07 GMT

Hi @Nisamudheen

Thanks for coming here.

Are you looking to order an eSIM?

Do you have a pay monthly SIM at the moment?

Leanne 🙂