topic Re: Phone not reading sim card in SIM cards & Porting

Phone not reading sim card

Emeliz2002 — Wed, 31 Aug 2022 14:58:31 GMT

I’ve had my phone since march 2022 with no issues and last night my phone stopped reading my SIM card. I’ve tried resetting network settings, turning my phone on and off again, removing the SIM card from the phone and putting it back it but nothing is working. Anyone have any idea what’s happened? It’s never done this before

Re: Phone not reading sim card

Emeliz2002 — Wed, 31 Aug 2022 15:06:12 GMT

I’ve paid my bill as it comes up on the my EE app

Re: Phone not reading sim card

Leanne_T — Wed, 31 Aug 2022 15:25:02 GMT

Hi @Emeliz2002

Thanks for coming here.

Could you try the SIM card in another phone to see if this works for you?

Thanks 🙂

Leanne.

Re: Phone not reading sim card

Chris_B — Wed, 31 Aug 2022 17:12:11 GMT

@Emeliz2002 It sounds like your SIM card might have failed. If you can test your sim in a different device you can also rule out the device having a fault or the sim, If it still doesn’t work in a different device then you need to request a replacement SIM card.

Re: Phone not reading sim card

Emeliz2002 — Wed, 31 Aug 2022 18:14:09 GMT

Everything’s sorted now, thanks 🙂