topic Re-open Account in SIM cards & Porting

Re-open Account

kazzakiexan — Fri, 26 Aug 2022 14:21:16 GMT

Hi, I got my PAC a week ago, give it to Tesco then because of problems with Tesco cancelled the porting of my number. My EE account is now showing closed. I've been told Tesco will send my number back to EE and can re-activate my number. Anyone know how long that takes?

Re: Re-open Account

Christopher_G — Fri, 26 Aug 2022 16:07:00 GMT

Hi @kazzakiexan

Welcome to the community.

Usually your number will only cancel from our side once the port to the new network goes through. You could try speaking to our Mobile Care team, but this is likely something that Tesco will need to look into from their side.

Chris