topic SIM CARD in SIM cards & Porting

SIM CARD

Milliegall — Fri, 26 Aug 2022 06:46:58 GMT

So I lost my phone on holiday and had to buy a new SIM card linked to my old phone. I put the SIM card into one of my boyfriends old phones but my calls, texts and data won’t work. At first I thought it was because his phone was locked as he had a Vodaphone phone, but we got in touch with Vodaphone and they said the phone was unlocked and it should work fine. I still can’t receive or send text messages or phone calls, I can only iMessage and use things that only need wifi,

really stuck, can someone please help me x

Re: SIM CARD

Milliegall — Fri, 26 Aug 2022 06:48:36 GMT

really stuck, can someone please help me x

Re: SIM CARD

Chris_B — Fri, 26 Aug 2022 07:16:17 GMT

@Milliegall You don’t need to purchase a SIM card if you loose your original one you have to call customer services and request a replacement SIM card. Buying a new Sim card you now have a new number that isn’t linked to your EE account.

Re: SIM CARD

Milliegall — Fri, 26 Aug 2022 19:45:28 GMT

No sorry that’s what I meant @Chris_B, I got a replacement SIM card so it’s still the same number etc, but it still isn’t working

Re: SIM CARD

Leanne_T — Sat, 27 Aug 2022 05:48:04 GMT

Hi @Milliegall

Thanks for coming here.

Did you call us after the SIM arrived to register the SIM card?

Leanne 🙂

Re: SIM CARD

Postolachi — Mon, 03 Oct 2022 08:16:13 GMT

Hellou , can you help me?
I louse my sim

Re: SIM CARD

James_B — Mon, 03 Oct 2022 08:19:45 GMT

Hi @Postolachi,

Welcome to the EE Community.

I'm sorry to hear you've lost your SIM. Please get in touch with Customer Care to report it. The team will disconnect your old SIM so no one can use it and get a replacement out to you.

Thanks 🙂

James