topic Re: Can’t activate esim on iPhone 13 in SIM cards & Porting

Can’t activate esim on iPhone 13

MustiR — Thu, 25 Aug 2022 13:40:49 GMT

I have recently downloaded my esim and added the data plan to my phone. However I have no network still and cannot activate the esim to get network as it requires entering a pin I receive via text.
As I have no signal, I am not getting the text and therefore I am stuck unable to call EE for support and unable to activate the sim myself.

I am in another country without EE stores. Any suggestions would be appreciated.

I have tried contacting EE via live chat but the messaging button does not appear even during open hours.

Re: Can’t activate esim on iPhone 13

Chris_B — Thu, 25 Aug 2022 14:31:58 GMT

@MustiR you cannot change from a physical Sim card to an eSIM outside the UK you have to be connected to the EE network directly. Nothing now can be done until you come back to the UK.

Re: Can’t activate esim on iPhone 13

MustiR — Thu, 25 Aug 2022 14:43:25 GMT

Alright thanks for the help