topic Re: Lost sim in SIM cards & Porting

Lost sim

Archieclarke123 — Wed, 24 Aug 2022 12:14:15 GMT

Hello, I am traveling in Bali and have lost my sim. How can I get a new sim with same number delivered? I desperately need it for online banking etc etc

Re: Lost sim

Christopher_G — Wed, 24 Aug 2022 12:18:49 GMT

Hi @Archieclarke123

Welcome to the community.

First thing you need to do is get the SIM reported as lost and blocked. We can then organise to get a replacement SIM sent to the account address, where hopefully someone can forward it to you.

Chris

Re: Lost sim

Chris_B — Wed, 24 Aug 2022 12:18:50 GMT

@Archieclarke123 You will have to call customer services to request a replacement SIM card. That sim will be sent to the billing address. It will need to be activated by someone within the UK then someone will then have to post it to you. EE do not post SIM cards abroad.

Re: Lost sim

Kirigaya_Kazuto — Wed, 24 Aug 2022 12:28:57 GMT

eSIM would be the quickest way - it shouldn't need to be 'activated' on the home network either, unlike a physical SIM