topic Re: How do I get an e-sim? in SIM cards & Porting

How do I get an e-sim?

Bte123 — Tue, 23 Aug 2022 20:57:04 GMT

How do I get an e-sim to replace my physical one?

2 calls to 150, just getting the runaround.

One says you have to do it on the app, one says you have to do through 150 but system is down, one said it would be fixed last night and option would be on the app. App just sends me to website where only option is another physical SIM.

I'm not asking too much for this to be an obvious process surely?

Re: How do I get an e-sim?

chistery — Tue, 23 Aug 2022 21:34:51 GMT

Hi @Bte123 Do you have an EE pay monthly contract, and not PAYG?

The option to request an eSIM is present in my app, though I can't test it to completion. What stage do you get to?

Re: How do I get an e-sim?

Bte123 — Wed, 24 Aug 2022 06:44:49 GMT

Yes, I'm on pay monthly.

Both activate a sim and order a new SIM take me to the website.

There is only an option to order a new physical SIM.

Re: How do I get an e-sim?

Leanne_T — Wed, 24 Aug 2022 07:02:41 GMT

Hi @Bte123

Thanks for coming here.

What model phone are you using?

Do you have your existing SIM card?

Leanne 🙂

Re: How do I get an e-sim?

Bte123 — Wed, 24 Aug 2022 07:04:54 GMT

Pixel 6 with an existing physical SIM card.

I just want to convert it to e-sim.

Re: How do I get an e-sim?

Leanne_T — Wed, 24 Aug 2022 07:49:53 GMT

Thanks @Bte123

In this case, please give us another call on 150 and the team will get this looked into and help you get the eSIM ordered.

Leanne.