topic Old SIM damaged can't receive pin code to activate new one. in SIM cards & Porting

Old SIM damaged can't receive pin code to activate new one.

Aaronturner1978 — Sun, 21 Aug 2022 19:19:43 GMT

I have ordered a new SIM card due to my old one being damaged. When I go to aim swap it says we have sent a pin code to your old SIM to activate it. How is that possible if the only 3 reasons for swapping the SIM card are lost stolen or damaged? I can't receive the pin code at all.

Any help is appreciated.

Thanks

Re: Old SIM damaged can't receive pin code to activate new one.

MozzaSec — Sun, 21 Aug 2022 19:28:32 GMT

@Aaronturner1978

You will need to call up customer services on 0800 956 6000 from another phone or try live chat

Re: Old SIM damaged can't receive pin code to activate new one.

Profile closed — Sun, 21 Aug 2022 19:44:54 GMT

Hi @Aaronturner1978

Welcome to the EE Community,

If you call freephone 0800 956 3146 you will get straight through to a tech advisor who will be happy to activate your replacement sim card.

Thanks

David

Re: Old SIM damaged can't receive pin code to activate new one.

James_B — Mon, 22 Aug 2022 06:57:04 GMT

Hi @Aaronturner1978,

Welcome to the EE Community. 🙂

The PIN code process is only for upgrade or size change SIM orders. Your damaged SIM replacement should be pre-activated.

James

Re: Old SIM damaged can't receive pin code to activate new one.

Maggy52 — Wed, 29 May 2024 11:59:14 GMT

What do you do if it’s your only phone so can’t get txt code? Can’t it be emailed?

Re: Old SIM damaged can't receive pin code to activate new one.

Katie_B — Wed, 29 May 2024 12:07:18 GMT

Hi @Maggy52.

If you are unable receive the PIN code I'd recommend speaking with our customer care team by calling 07953 966 150 from any landline or provider.

Alternatively, if you live near a local EE Store you can pop by with photo ID.

Katie