topic Re: Sim card stopped working, can't call, text or get data! in SIM cards & Porting

Sim card stopped working, can't call, text or get data!

Albone — Thu, 18 Aug 2022 07:35:39 GMT

Two days ago my sim card completely stopped working. Contract not payg. Turning phone off and on doesn't help, nor does airplane mode on/off. Taking sim out and cleaning didn't help. The messaging function on the technical support page isn't working so I'm trying on here.

Re: Sim card stopped working, can't call, text or get data!

Leanne_T — Thu, 18 Aug 2022 08:35:17 GMT

Hi @Albone

Thanks for coming here.

Are you able to try the SIM card in another phone to see if this works?

Have you ordered a new SIM or upgraded at the same time the SIM stopped working?

Leanne.

Re: Sim card stopped working, can't call, text or get data!

Albone — Thu, 18 Aug 2022 08:50:04 GMT

Hi. Unfortunately I don't have another phone to test the sim. I did order an upgrade but that was after it stopped working (unrelated as I was going to upgrade anyway). Will i get a new sim card with my upgraded phone?

Re: Sim card stopped working, can't call, text or get data!

Leanne_T — Thu, 18 Aug 2022 08:53:32 GMT

Thanks @Albone

If the SIM card is the same size we don't always send a new SIM card as this will work in the new phone.

I would suggest giving us a call from any other phone on 0800 079 8586 and the team will check if a SIM has been sent and help you further 🙂

Leanne.

Re: Sim card stopped working, can't call, text or get data!

Albone — Thu, 18 Aug 2022 09:04:00 GMT

OK, thanks. I will borrow a friend's phone tomorrow.

Re: Sim card stopped working, can't call, text or get data!

Leanne_T — Thu, 18 Aug 2022 09:04:28 GMT

Let me know how you get on @Albone

Leanne 🙂

Re: Sim card stopped working, can't call, text or get data!

Yewa — Sun, 11 Dec 2022 23:36:02 GMT

I have this same problem. Mine’s stopped working for almost 72 hours

Re: Sim card stopped working, can't call, text or get data!

Katie_B — Mon, 12 Dec 2022 08:14:16 GMT

Good morning @Yewa.

I am sorry to hear this.

Have you got a pack active?

What happens when people try to call your number?

When was the last time you topped up or used your phone for any chargeable action?

Katie 🙂

Re: Sim card stopped working, can't call, text or get data!

Yewa — Thu, 15 Dec 2022 23:44:52 GMT

I’ve been to your office already
Thank you for the reply but it’s a matter of unauthorized cancellation and no one knows how to fix it

Sent from my iPhone

Re: Sim card stopped working, can't call, text or get data!

Christopher_G — Fri, 16 Dec 2022 08:29:45 GMT

OK thanks, @Yewa

I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: Sim card stopped working, can't call, text or get data!

Rory20 — Sat, 04 Mar 2023 18:32:54 GMT

Hi I recently lost my new simcard got replacement still waiting for it to become active as its still on emergency calls only so can't text or ring or use data ee support said it be active today at 3pm

Re: Sim card stopped working, can't call, text or get data!

Christopher_G — Sun, 05 Mar 2023 07:42:07 GMT

Hi @Rory20

If it still isn't working after restarting your phone, I would recommend speaking to our technical support team so they can check everything for you.

Chris

Re: Sim card stopped working, can't call, text or get data!

Kezdaniels86 — Sun, 05 Mar 2023 14:24:09 GMT

Can you help I'm having same problem.

Re: Sim card stopped working, can't call, text or get data!

Christopher_G — Sun, 05 Mar 2023 14:35:14 GMT

Hi @Kezdaniels86

Welcome to the community.

Has it previously worked, or is it a replacement/new SIM?

Chris

Re: Sim card stopped working, can't call, text or get data!

Carmeniulia — Wed, 12 Jul 2023 16:39:24 GMT

I have the same problem with my sim. Tried to put it in my new phone and now it stopped working. It doesn’t work in my old phone either

Re: Sim card stopped working, can't call, text or get data!

Leanne_T — Wed, 12 Jul 2023 16:41:36 GMT

Hi @Carmeniulia

Did you receive a new SIM card with your new phone?

If so, is this the one you are using?

Leanne 🙂