topic Re: ee's own mobile number not accepted when trying to keep the old number in SIM cards & Porting

ee's own mobile number not accepted when trying to keep the old number

mleczko — Tue, 16 Aug 2022 11:40:52 GMT

as in title, says not a right number and it have to start with 07 (pro - tip) it does.

halp

Re: ee's own mobile number not accepted when trying to keep the old number

Chris_B — Tue, 16 Aug 2022 12:12:44 GMT

@mleczko Did you take out a new contract? Because you can not port a number from one EE account to another EE account, you upgrade to keep the same number. You now have to move your number to a different network on PAYG and then port it back to your new account.

Re: ee's own mobile number not accepted when trying to keep the old number

mleczko — Tue, 16 Aug 2022 12:49:04 GMT

i just bought a 5gb £10 sim from the shop and trying to switch from my pay monthly o2

Re: ee's own mobile number not accepted when trying to keep the old number

James_B — Tue, 16 Aug 2022 13:37:33 GMT

Hi @mleczko,

Welcome to the EE Community. 🙂

If your account hasn't been activated yet, the number won't be recognised by the number transfer form.

Have you started using the SIM yet?

James

Re: ee's own mobile number not accepted when trying to keep the old number

mleczko — Tue, 16 Aug 2022 13:45:01 GMT

i tried to text got error message. sim is just from the local spar. how do
i activate an account?

Re: ee's own mobile number not accepted when trying to keep the old number

James_B — Tue, 16 Aug 2022 13:54:10 GMT

Hi @mleczko,

Does your phone show an EE network connection in the status bar?

Have you tried to make a call?

James

Re: ee's own mobile number not accepted when trying to keep the old number

mleczko — Tue, 16 Aug 2022 14:37:24 GMT

got 2 bars, when i try to ring it says i have got not enough credit

Re: ee's own mobile number not accepted when trying to keep the old number

James_B — Tue, 16 Aug 2022 15:00:58 GMT

What response do you get if you text BALANCE to 150 @mleczko?

James

Re: ee's own mobile number not accepted when trying to keep the old number

mleczko — Tue, 16 Aug 2022 15:14:58 GMT

£0. why did this pack cost me £10?

Re: ee's own mobile number not accepted when trying to keep the old number

James_B — Tue, 16 Aug 2022 15:16:24 GMT

What is the full response you received @mleczko?

Did it mention any pack allowances?

James

Re: ee's own mobile number not accepted when trying to keep the old number

mleczko — Tue, 16 Aug 2022 15:55:28 GMT

no just that there is no credit

Re: ee's own mobile number not accepted when trying to keep the old number

James_B — Tue, 16 Aug 2022 15:57:54 GMT

Hi @mleczko,

Please get in touch with Customer Care so a member of the team can take a look at your account to check why your pack hasn't been activated.

They'll be happy to help. 🙂

James