topic Re: New to ee in SIM cards & Porting

New to ee

Amykirker1 — Mon, 15 Aug 2022 16:54:37 GMT

Hey so ive just switched to ee from three i wanted to keep my mobile number. I got my new phone delivered with a sim card when i put in that sim card its a different number, will i get a different sim posted out with the same number but just need to wait for it or do i have to do something to switch the number using that sim card in the box myself, sounds so complicated so hope someone gets what i mean

Re: New to ee

Schockwave — Mon, 15 Aug 2022 17:03:06 GMT

Hello @Amykirker1 ,

Welcome to the community,

You need to get a PAC code from three and pass the code to EE to get your number transferred. You need to put the new SIM card in the phone, but I would wait until you have given the PAC code to EE and you have seen that you have been disconnected from three.

Re: New to ee

James_B — Mon, 15 Aug 2022 17:27:30 GMT

Hi @Amykirker1,

Welcome to the EE Community. 🙂

That's great advice from @Schockwave. Once you have your PAC, please use this online form to start your transfer.

James

Re: New to ee

Schockwave — Mon, 15 Aug 2022 17:29:53 GMT

@James_B , just tried that link and it did not work, it actually came up with 404 error, so no good for @Amykirker1 .

Re: New to ee

James_B — Mon, 15 Aug 2022 17:41:12 GMT

Hi @Schockwave,

Thanks for letting me know. That is the correct URL for the number transfer form and it was working earlier. Let me report the issue to our support team now.

James

Re: New to ee

James_B — Mon, 15 Aug 2022 17:42:34 GMT

Seems to be working again @Schockwave - Is it working at your end?

James

Re: New to ee

Schockwave — Mon, 15 Aug 2022 17:45:14 GMT

@James_B , Thank you, really strange. Just clicked on the link you gave originally, no, would need a new link to test otherwise.

Re: New to ee

James_B — Mon, 15 Aug 2022 17:47:29 GMT

Must have been a gremlin in the system @Schockwave!

James

Re: New to ee

Schockwave — Mon, 15 Aug 2022 17:47:46 GMT

Here is the link and should work:

https://myaccount.ee.co.uk/app/validate-otp

Re: New to ee

Profile closed — Mon, 15 Aug 2022 18:04:30 GMT

@Amykirker1 text the word PAC to 65075 from your Three phone and you will get a reply with your PAC code 🙂

Re: New to ee

XRaySpeX — Mon, 15 Aug 2022 18:06:56 GMT

So should https://myaccount.ee.co.uk/keeping-your-number/ but they are now all 404'ing.

Re: New to ee

Schockwave — Mon, 15 Aug 2022 18:08:35 GMT

@XRaySpeX , that link works for me, as I wrote previously, strange!

Re: New to ee

Profile closed — Mon, 15 Aug 2022 18:09:33 GMT

@Schockwave it's also working for me

Re: New to ee

Schockwave — Mon, 15 Aug 2022 18:12:22 GMT

@Profile closed , @James_B has written, there must be gremlins running around somewhere!😃

Re: New to ee

XRaySpeX — Mon, 15 Aug 2022 18:14:46 GMT

@Schockwave : As I say none of them work for me now but they used to, like yesterday.

Re: New to ee

Schockwave — Mon, 15 Aug 2022 18:19:28 GMT

@XRaySpeX , they are both working for me now, so whichever link, whether mine yours or @James_B link, they are now all working!😄😉