topic Re: Sim not provisioned in SIM cards & Porting

Sim not provisioned

Estellex — Sat, 13 Aug 2022 08:53:06 GMT

I git my new phone upgrade yesterday which came with a new sim but same number. I have activated it by the instructions on the letter but now my old sim and new sim bith say sim not provisioned and I can't make or recieve calls text or data

Re: Sim not provisioned

Chris_B — Sat, 13 Aug 2022 09:00:00 GMT

@Estellex Have you restarted the new device? Make sure Wi-Fi is switched off on the new device also.

Re: Sim not provisioned

Estellex — Sat, 13 Aug 2022 09:17:41 GMT

Yes, I have done this. Also tried flight mode and wiping the sim clean

Re: Sim not provisioned

Leanne_T — Sat, 13 Aug 2022 09:32:30 GMT

Hi @Estellex

Thanks for coming here 🙂

Could you try the new SIM card in the old phone, does this have any signal showing?

Leanne.

Re: Sim not provisioned

Estellex — Sat, 13 Aug 2022 09:48:35 GMT

I've just put thr new sim in the old phone, still says the same. Both phones have signal with the simcard

Re: Sim not provisioned

Leanne_T — Sat, 13 Aug 2022 10:20:08 GMT

Thanks @Estellex

In this case please call us on 0800 079 8586 and the team will get this looked into for you.

Leanne.