topic PAC code not recognised in SIM cards & Porting

PAC code not recognised

D0oleymags — Tue, 09 Aug 2022 22:15:55 GMT

Hi,

I transferred three BT contracts over to EE on the weekend. The BT adviser gave me three PAC codes for use with our new EE SIM cards. All three PAC codes are not being recognised in the transfer process. Any advice please.

Re: PAC code not recognised

James_B — Wed, 10 Aug 2022 07:17:02 GMT

Hi @D0oleymags,

Welcome to the EE Community. 🙂

Could the agent you spoke to have already started the transfer process for you? How are you trying to supply your PAC codes?

James

Re: PAC code not recognised

D0oleymags — Wed, 10 Aug 2022 07:31:24 GMT

Thanks.

Yes that appears to be the case. Spoke to BT this morning but wasn’t aware I had to wait up to 48 hours

Thanks

Sent from my iPhone

Re: PAC code not recognised

James_B — Wed, 10 Aug 2022 07:35:07 GMT

No problem @D0oleymags

Happy to hear the transfer is underway. 🙂

James