topic Re: eSim in SIM cards & Porting

Re: eSim

Kingprawnie — Sat, 06 Aug 2022 23:37:26 GMT

I have just signed up to a month by month sim only plan and ordered an ESIM which I was told would come via email? I’ve still not received it. How long do they generally take please

Re: Re: eSim

Leanne_T — Sun, 07 Aug 2022 13:21:44 GMT

Hi @Kingprawnie

Thanks for coming here 🙂

When did you place the order?

Did you receive a confirmation email?

Thanks 🙂

Leanne.

Re: Re: eSim

Kingprawnie — Sun, 07 Aug 2022 13:59:34 GMT

Yes I received a confirmation of my order, but it’s been 24hrs and still no barcode.

Re: Re: eSim

Leanne_T — Sun, 07 Aug 2022 14:03:44 GMT

Thanks @Kingprawnie

Once your order has been processed you will receive an email from us.

If you would like to get this checked, please call us on 0800 956 6000.

Leanne.

Re: Re: eSim

Kirigaya_Kazuto — Sun, 07 Aug 2022 14:38:17 GMT

That's a great change to see, having it sent through the post, when it's just a code to scan. was not a good way to handle eSIMS