topic Re: New Sim Issue in SIM cards & Porting

New Sim Issue

EliasG — Sat, 06 Aug 2022 16:26:55 GMT

My new sim keeps losing its connection from my phone. I keep getting the “No Sim Installed” error message. When I restart the phone the issue is solved but after a while the same issue returns.

any idea?
Thank you

Re: New Sim Issue

Chris_B — Sun, 07 Aug 2022 07:28:47 GMT

@EliasG This could be a faulty sim or your device could be faulty on the sim contacts. Best to start by request a replacement SIM card. You can do this via your online account. You’ll be sent a text to confirm the request so try and get a signal on the device.

You could also try just wiping the sim with a damp cloth to make sure it’s clean. Make sure it’s dry before you put it back in the device

Re: New Sim Issue

EliasG — Mon, 08 Aug 2022 16:39:17 GMT

Thank You Chris, I will try your suggestions.