topic Re: What to do next? in SIM cards & Porting

What to do next?

Bolt12 — Sat, 06 Aug 2022 15:48:34 GMT

I have just moved from BT mobile to EE and got a new handset at same time. EE have given a new number to my new handset. What do I do to transfer my old number please? PAC code? Or do I swap my SIM from old phone to new phone?

Re: What to do next?

Mustrum — Sat, 06 Aug 2022 16:15:13 GMT

@Bolt12 you need to get your PAC code from BT, then give that to EE.

You can read all about it on the following Help page,

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-number-to-ee

Re: What to do next?

Bolt12 — Sat, 06 Aug 2022 16:31:23 GMT

That’s strange. The online chat person told me it will be automatically done on 8 August when I contacted them a few mins ago.

Have I been given duff info?

Re: What to do next?

Mustrum — Sat, 06 Aug 2022 16:36:14 GMT

Did you give a PAC code when you signed up? Or at any time?

What did you ask Chat and what did they say?

Re: What to do next?

Bolt12 — Sat, 06 Aug 2022 16:40:53 GMT

So,I moved from BT mobile to EE and also got a new handset. The chap on Friday said he would do it all for me but the conversation got horribly complicated.

He kept having to issue different PAC codes but I am sure he said I didn’t need to do anything but clearly I do. I have tried one PAC code but it doesn’t work and the online chap person said it’s going to happen automatically on 8 Aug so now I am really confused. I am on holiday at present so I suspect it might be better to wait until I return home.

might be best to call 150 and generate a new PAC code.

Re: What to do next?

Mustrum — Sat, 06 Aug 2022 16:49:49 GMT

Well at least you don't have long to wait.

I assume you have the BT sim in one of the phones? When the phone with the BT sim in it stops working, your number should be working on the EE sim shortly after.

Re: What to do next?

Bolt12 — Sat, 06 Aug 2022 16:53:37 GMT

Yes, we have the old BT sim in the old BT phone. Worst nightmare is they cut both numbers off! It’s my son’s phone under my account so it will be him having his right arm cut off if that happens.

Re: What to do next?

Christopher_G — Sun, 07 Aug 2022 07:12:28 GMT

Hi @Bolt12

Welcome to the community. 🙂

Your old SIM shouldn't get cut off until the number ports to your new SIM. Make sure your son has both phones with him on the port day, as sometimes you'll be able to make calls from on phone and receive them on the other. If this happens, it shouldn't be for too long.

Number ports do not go through over the weekend, so it sounds completely right that the number will port tomorrow. It can take up until midnight of the port day to go through.

Let us know if there are any problems.

Chris

Re: What to do next?

Bolt12 — Mon, 08 Aug 2022 20:56:45 GMT

So I think we have got ourselves in a muddle here! The port should have happened today. Note you say up to midnight. Which SIM should we have in the new phone? The SIM that came with the new phone or the old SIM from

the old phone?

Re: What to do next?

Bolt12 — Mon, 08 Aug 2022 21:06:22 GMT

Trying to get through online chat and am just about to give up!

Re: What to do next?

James_B — Tue, 09 Aug 2022 06:59:29 GMT

Hi @Bolt12,

You'll need to have the new SIM in the new phone. Has your number transfer completed yet?

James

Re: What to do next?

Bolt12 — Tue, 09 Aug 2022 07:59:42 GMT

Nope! I have had nothing. I am on the live chat and waiting to be answered on the phone. Wait times are 30 minutes! This really isnt good enough. I had an email saying that BT had moved over our old number to the new provider (EE!) but since then nothing.

There is also another new number appearing on my log in so now I have TWO new mobile numbers. How on earth do you get to speak to someone about all of this.

Do I need a PAC code?

You have though billed me!

Re: What to do next?

James_B — Tue, 09 Aug 2022 08:45:33 GMT

Hi @Bolt12,

Is your BT SIM still working?

Have you restarted your new phone since you received the message that your number transfer was completed?

James

Re: What to do next?

Bolt12 — Tue, 09 Aug 2022 10:14:53 GMT

So finally got through to someone in the UK. The port has been delayed for the new handset and additionally the other number that is just porting without a new handset has given me a PAC code which apparently I dont need (so why give it to me!). The SIM for this phone has been delayed and should be coming today and I have been told to take out old BT SIM, put in NEW EE SIM, make a call and it should work.

What I have learnt from all of this is dont let BT Mobile or EE push you into moving too much at one time. Do one thing at a time and let it bed in before you do the next thing!

I am due a call back tomorrow as I waited over 40 mins to get through on the phone and they offered me the call due to the problems I have experienced. The Live Chat was useless and is offshored.

Re: What to do next?

Bolt12 — Tue, 09 Aug 2022 10:16:21 GMT

The port never went ahead despite being told it was due to go over yesterday. I only found out there was an issue when I eventually got to speak to someone. They called the porting team to be told they didnt know what was delaying it but its likely to be today!

What a blooming mess

Re: What to do next?

James_B — Tue, 09 Aug 2022 11:18:34 GMT

I'm sorry to hear there has been a delay with your number transfer @Bolt12

It sounds like our porting team are confident it will complete today.

James

Re: What to do next?

Bolt12 — Tue, 09 Aug 2022 11:23:44 GMT

Got my new SIM. Put in my handset and guess what. It still shows the temp number! Cannot get through to EE anyway!

Who has time to do all of this....

Re: What to do next?

James_B — Tue, 09 Aug 2022 11:33:54 GMT

Hi @Bolt12,

Please allow a little time for your number port to complete. The port wouldn't be started until you have received your new SIM, to avoid you being left without service.

Your old BT SIM will continue to work until the number transfer completes.

James