topic Re: Submitted PAC during order, timeframe on transfer? in SIM cards & Porting

Submitted PAC during order, timeframe on transfer?

stgnats — Thu, 04 Aug 2022 12:38:08 GMT

I ordered my phone and sim on Tuesday and provided the PAC and number I wanted to transfer on the order page, I got my phone yesterday and put the sim in, I haven't got any confirmation to say if the transfer has started/completed, I'm assuming it will be done today? So far nothing has changed.

Re: Submitted PAC during order, timeframe on transfer?

XRaySpeX — Thu, 04 Aug 2022 13:08:54 GMT

If you ordered before 5:30 PM Tues it should be next working day, Weds. Otherwise the following day, today.

Re: Submitted PAC during order, timeframe on transfer?

stgnats — Thu, 04 Aug 2022 13:12:25 GMT

I did it before 5:30 on tuesday

Re: Submitted PAC during order, timeframe on transfer?

Jon_K — Thu, 04 Aug 2022 14:02:44 GMT

Hi @stgnats.

If you haven't heard anything about your number transfer, I'd recommend getting in touch with our Customer Care team.

They will be able to check your account and see what is happening.

Jon