topic Re: Can't transfer old number in SIM cards & Porting

Can't transfer old number

RS42 — Thu, 28 Jul 2022 10:15:46 GMT

I'm trying to transfer my old number but when I'm completing the form for porting it's saying my EE number doesn't exist, what do I need to do? The sim is activated and I have set up monthly payments

Re: Can't transfer old number

James_B — Thu, 28 Jul 2022 12:15:56 GMT

Hi @RS42,

Welcome to the EE Community. 🙂

Are you transferring a number from another network or is it an existing EE number?

Are you using a pay as you go or pay monthly plan?

James

Re: Can't transfer old number

RS42 — Sat, 30 Jul 2022 07:57:52 GMT

They said I wasn't registered so it was sorted over the phone - thank you

Re: Can't transfer old number

James_B — Sat, 30 Jul 2022 07:59:34 GMT

Glad you got it sorted @RS42 🙂

James