topic Re: ESim is not working in SIM cards & Porting

ESim is not working

karoda — Mon, 25 Jul 2022 21:48:50 GMT

I activated an esim, but it's not working and my original physical sim card is not working as well, any solution or do I have to go to the EE store to solve it?

Re: ESim is not working

Leanne_T — Tue, 26 Jul 2022 07:26:56 GMT

Hi @karoda

Thanks for coming here 🙂

Which device are you using?

Do you have no signal showing?

Leanne.

Re: ESim is not working

karoda — Tue, 26 Jul 2022 08:46:36 GMT

Hi @Leanne_T

I am using iPhone XR, and it shows no service. Thanks

Re: ESim is not working

Leanne_T — Tue, 26 Jul 2022 08:51:27 GMT

Thanks @karoda

Have you followed the steps in our How do I use Dual SIM with an eSIM for iPhone, Help page to set up the eSIM?

Leanne.

Re: ESim is not working

Valentine7 — Tue, 26 Jul 2022 12:01:48 GMT

The last three hours

Re: ESim is not working

Valentine7 — Tue, 26 Jul 2022 12:03:21 GMT

Re: ESim is not working

Leanne_T — Tue, 26 Jul 2022 12:08:10 GMT

Hi @Valentine7

Do you have a query we can help you with?

Leanne.

Re: ESim is not working

karoda — Tue, 26 Jul 2022 14:00:45 GMT

@Leanne_T Yes, I activated the esim and got a new number for it, but both the eSIM and my original number all shows no service, now I can not make any call

Re: ESim is not working

James_B — Tue, 26 Jul 2022 15:08:24 GMT

Hi @karoda,

If you activated an eSIM with a brand new number, it shouldn't affect any existing SIMs on your account.

Please get in touch with Customer Care so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: ESim is not working

Kazzah3103 — Wed, 05 Oct 2022 05:24:31 GMT

I am having the exact same problem, did you find a solution.

Re: ESim is not working

Christopher_G — Wed, 05 Oct 2022 07:02:24 GMT

Hi @Kazzah3103

Could you try restarting your phone please?

Chris

Re: ESim is not working

karoda — Thu, 06 Oct 2022 10:08:56 GMT

Yes, I went to the EE shop and asked for the help

Re: ESim is not working

Christopher_G — Thu, 06 Oct 2022 10:15:23 GMT

Did they manage to get you up and running, @karoda?

Chris

Re: ESim is not working

peter17790 — Sun, 23 Oct 2022 19:47:16 GMT

Also having his same issue and too scared to try getting e-sim again