topic Re: Missing SIM card in the welcome pack in SIM cards & Porting

Missing SIM card in the welcome pack

Arajali — Wed, 20 Jul 2022 18:23:20 GMT

I’ve received my welcome pack from EE. As I’ve opened the pack and come to realise the card is there but the SIM card is missing ? Surely this isn’t normal ?..

Re: Missing SIM card in the welcome pack

XRaySpeX — Wed, 20 Jul 2022 18:33:47 GMT

What do you mean the card is there but the SIM isn't? What cards you talking about? A credit card sized card id affixed to the cardboard card & the SIM pops out of that.

Re: Missing SIM card in the welcome pack

Arajali — Wed, 20 Jul 2022 20:33:24 GMT

The small sim you put into the phone isn’t there when I opened up the welcome pack. Just the card itself is where the SIM card is placed.

Sent from my iPhone

Re: Missing SIM card in the welcome pack

XRaySpeX — Wed, 20 Jul 2022 23:10:31 GMT

Show us an image of the card you are talking about.

Re: Missing SIM card in the welcome pack

Sonia1980 — Mon, 16 Jan 2023 13:40:04 GMT

I STILL haven't received a sim

Re: Missing SIM card in the welcome pack

Katie_B — Mon, 16 Jan 2023 14:01:31 GMT

Hi @Sonia1980.

When did you order your new SIM?

Katie